Customer Service

COLLECTION & DELIVERY

We display an estimated completion date during the order process; After completion, a courier company is contacted and your order will be shipped and delivered on the following working day (Monday - Friday). Once your order is complete, you will receive a verification email advising you of your tracking number so you can easily follow your item(s).

Alternatively, we also offer a click and collect service free of charge whereby you can place your order online and you can collect on the date of completion once notified via email. Please note that order cannot be collected until 4.30pm on the completion date as a safeguard to ensure complete customer satisfaction

PRIVACY & SECURITY

Our website is protected using a secure SSL connection to ensure your details are stored safely. Payments for all goods on the website are processed in real time and no card details are stored by The Digital Copy Shop. You are able to store your cards details for future purchases. These details are encrypted and stored with Stripe the online payment solution provider.

RETURNS & REPLACEMENTS

We package all of our products to ensure your printing requirements are delivered or collected as securely and safely as possible. In the unfortunate event that your order appears to be damaged, please ensure you note this to ourselves upon collection or upon signing for your delivery. Having checked your newly received printed goods, should there be any signs of damage please ensure that you contact us within 24 hours of receipt. We are not at any point responsible for poor quality artwork and returns and replacements cannot be made under these circumstances

  • Please contact us with any problems you may have with your printing order and we will try to help.

ORDERING

Our print ordering system make it easy for you to order your bespoke printing requirements. It's professional, quick, reliable and cost effective.

The benefits of our online print ordering system are:

  • Price - our reduced administration allows us to offer unrivalled prices.
  • Speed - Proofing time is eliminated and invoicing is automated.
  • Payment - Fully automated online with secure online credit/debit card payments.
  • Reporting - Order tracking in real time.
  • Time - Orders can be placed at any time 24/7.

PAYMENT, PRICING & PROMOTIONS

We offer complete transparent pricing, what you see is what you pay.  Payments are made securely online at point of order, and customers can create an online account which will benefit from additional promotional prices and discount coupons.

VIEWING ORDERS

Once an order is placed the production process can be tracked online using your unique order number. Simply click on the order tracking link at the top of our web pages.

ACCOUNT INFORMATION

If you decide to create an online account you will be able to place orders even quicker using just your email address and password. You can also login to your own administration area to view invoices, view your orders, update your company details and even create a wish list of items you would like to order in the near future.

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